FAQ

What are the shipping times for your products?

Your product will arrive with in 10 to 15 days.

Do you ship anywhere in the world?

No, for reasons of efficiency and convenience. We only deliver to European countries.

Where do we ship your product from?

Our offices are located in Liverpool, England as well as our storage warehouse.

Do you provide product tracking information?

Yes, wait for us to process your order and then send you a tracking number

My order is missing some items, what is going on?

Our products are shipped separately according to your order. If your order contains items from two different warehouses, for example, there will be two deliveries. The rest of the order will most likely arrive shortly.

I have received a damaged item. What can I do about it?

We are sorry to hear about this. Simply send us an image of the damaged item in question to the following email address: services.clients999@gmail.com and we will send you a similar replacement item as soon as possible.

Where are you located?

We are located in Liverpool, England

I still haven't received my order. What is taking so long?

We apologise for the delay. Sometimes shipping can take longer than expected. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at services.clients999@gmail.com

Do you have a refund policy?

We do our best to resolve any problems our customers may have with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, provided that the appeal is made within 30 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy.